![]() Make independent decisions when circumstances warrant make prompt and accurate judgments. Work under minimum supervision and demonstrate strong initiative.Follow instructions and use critical thinking skills to make decisions.Interact with all staff in a positive and motivational fashion supporting the Company’s mission.Remain composed in a stressful environment and deal with frequent deadlines and multiple priorities.Ability to handle stressful situations and interact with others.Previous experience working in the healthcare industry preferred.CompTIA A+, Network+, Security+ or other technical certifications desired.Advanced analytic skills and ability to convey complex facts.Advanced technical knowledge of current protocols, desktop operating systems, and standards.Minimum 3 years current technical support experience required, 5+ years’ experience desired.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The requirements listed below represent the knowledge, skill and /or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. ![]() Maintain knowledge of and strictly follow IT Security policies and procedures.Enforce IT hardware and software policies and procedures.Provide informal and formal end user technology training for end users.Provide routine maintenance of desktops and printers, including installation of patches and firmware as required.Image and configure desktop and laptops for use on the network.Maintain hardware inventory in tracking system.Process requests for new hardware and software or escalate requests for approval as appropriate.Provide user access assistance, including creation and deletion of accounts upon on/offboarding.Perform advanced in person and remote troubleshooting to diagnose and resolve technical problems users experience with hardware, software, networking, and other computer related technologies.Manage problems and requests through resolution, including escalations to appropriate technical resources and updating tickets, to ensure they are being properly and promptly addressed.Document and resolve support and service requests that come in through various channels (telephone, email, service desk tickets, Teams), in an efficient and professional manner.The IT Support Specialist will also provide advanced technical support to our staff which includes configuration and ongoing support for desktops, laptops, printers, desktop networking, telephony, and other related computing technologies. The IT Support Specialist works directly with Texas Retina employees to provide technical support in-person and remotely via telephone, to clinical and business end-users to address issues with connectivity, telephony, software, hardware, and peripherals, in a timely and efficient manner. This is a non-exempt, hourly position which reports to the IT Support Manager. The IT Support Specialist position is an onsite only role located in our Plano Office and is required to travel to other locations to provide support for physicians and staff.
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